Exchange and return policy
Thank you for your trust in our store products. We would like to clarify our exchange and return policy to ensure transparency:
Products that are not exchangeable or returnable:
- All products related to food for cats, dogs, and birds are non-exchangeable or returnable for the safety of animals and the quality of products.
Products that can be exchanged or returned:
- Only accessories (such as toys, utensils, and aids) can be exchanged or returned.
- Accessories must be unused, in original condition and with original packaging.
Replacement and return period:
- A replacement or return request can be submitted within two days only from receiving the product.
Additional Terms and Conditions:
- The customer bears the shipping cost in the event of an exchange or return, unless there is a manufacturing defect.
- To complete the exchange or return process, please contact us via [custom communication methods] and provide the purchase invoice and a clear picture of the product.
For more details or inquiries, please do not hesitate to contact us. We are happy to serve you!
